Frequently asked questions and answers

You have questions about hemp, its daily uses, health benefits, our methods or more?
We are here 
to give you answers!

General Questions

Do all your products contain hemp oil?


Yes, all our CHANV 
products contain hemp oil!

Can you send me some


Unfortunately, we do not have samples. The smaller containers are only available with the kit.

What is the shelf life of your products?


We recommend that you keep your CHANV products in a cool and dry place. If the temperature in your house is too warm, you can even keep them in the refrigerator!

Since there is a good chance that your bathroom is often hot and humid, avoid storing your products there. Their shelf life would be shortened (this is true for all your other beauty products as well).

In ideal conditions, the shelf life of our products is about a year (or more).

What are the benefits of Italian Helichrysum essential oil?

Answer :

This oil is known for its incredible benefits for your skin. It can relieve the symptoms of many skin problems such as signs of aging, eczema, psoriasis, itching, redness, rosacea, dermatitis and dry and itchy skin. It can also soothe insect bites, burns and skin rashes.

Questions About Shipping

What are the shipping delays?

Because we only sell fresh products, we have to make them before shipping them through Canada Post. It takes us 1–4
days to prepare your CHANV order and 2–3 days for shipping. Depending on your location, it could take a little longer. As soon as Canada Post picks up your parcel, you will get a tracking number by email.

We offer free shipping on orders over $35 (before TX). Otherwise, there is a $7.99 flat rate.

There is a problem with my order?


First of all, take a picture of your invoice number. Then, send it to us by email. We will be happy to help! As simple as that!

Questions About Health

I suffer from dermatitis. Are CHANV products suitable for me?


The good news is that all of our products are 100% plant-based and chemical free.

Our line of skincare products for sensitive skin (cream and serum) and for eczema (intensive care oil), are made with Italian Helichrysum, an essential oil known for its beneficial effects for any skin problems.

This is why it can relieve the symptoms of many skin problems such as signs of aging, eczema, psoriasis, itching, redness, rosacea, dry and itchy skin … and dermatitis!

How often should I use your products? How much should I use each time?


You only need a small amount of hemp oil to cover a great surface. This means that no matter which CHANV product you use, we suggest using only a pea-sized-drop. And since it is a natural product, you can use it as often as you want.

For my skin problems, should I use the ointment or oil?


Both products have identical properties. Your choice depends on your preferred texture and how you plan on using it. If you travel a lot and have to carry it along, we recommend the ointment. Otherwise, if you need to apply it to a greater surface (legs or arms for example), the oil is your best bet and it comes with a big bonus; you can add a few drops to your bath water. For facial care, we recommend using the sensitive skin cream, which contains Italian Helichrysum.

Can I use the oil or ointment on animals?


We often use it for our dogs cracked paw pads! As far as using the oil, it does miracles on cats and dogs with dermatitis or dandruff. These products are therefore excellent for your four-legged friends!