FAQ

Questions and answers

Whether it’s about hemp, its daily use, our ways of doing things or your health,
we’ll answer all your questions!

Dermatitis

How can I treat scalp psoriasis with your products?

We recommend the use of the Intensive Care Oil for scalp psoriasis. Apply a few drops directly on the affected area and wrap your hair in a warm and damp towel. Let the oil penetrate for 15 to 30 minutes, then rinse your hair and wash as usual.

I suffer from fibromyalgia, which product do you recommend?

The Muscle Cream can help reduce pain associated with fibromyalgia.

I suffer from arthritis/arthrosis, how can I treat this condition with Chanv products?

We recommend, the Muscle Cream, certified by Health Canada, for relief from arthritis. It is important to keep in mind that our Muscle Cream is a natural treatment. It can be used daily to relieve mild to moderate pain and soreness. If the pain persists, consult a healthcare professional.

Which products do you recommend for rosacea?

For rosacea, we recommend using both the Sensitive Skin Cream (jar or tube) and the Radiance Serum. They both contain the precious Italian Helichrysum essential oil. This oil is known for its beneficial effect on many skin conditions. We recommend that you apply the Radiance Serum before the Sensitive Skin Cream, since the serum is absorbed faster.

Which product should I use for acne?

We recommend the Intensive Care Oil. This oil is an effective mix between hemp oil, tea tree oil and Italian Helichrysum. It is the ideal plant-based solution for acne symptoms since it repairs the skin and helps regenerate skin cells.

What do you recommend to reduce redness?

To reduce redness, we recommend the Radiance Serum.

I have eczema on my hands and/or feet. Which products do you recommend?

We recommend the use of the Intensive Care Oil and/or the Ointment. The choice of the right product depends on the type of eczema you want to treat. If the affected area is dry, use the ointment. This product can treat a larger surface. If the affected area has been scratched and has a wound that is oozing, use the Intensive Care Oil for relief.

Products

I am looking for moisturizing body cream. What do you suggest?

We recommend the Hand and Feet Cream. It can be used to moisturize some areas or all areas of your body.

Can we mix your Sensitive Skin Cream and/or Radiance Serum, with other facial care products?

Of course! Our hemp oil works very well with other essential oils.

Are your products suitable for mixed skin types?

Yes, hemp oil is beneficial for all skin types.

What is the difference between the face cream in a jar and the one in a tube?

There is no difference between the composition of the Sensitive Skin Cream and the Face Cream. The only difference is the format, jar vs tube. The tube is unbreakable, making it more suitable when your travel.

Are your products organic?

No, but many ingredients are organic, including preservatives and emulsifying agents.

Are your products vegan?

Yes, our products are vegan with the exception of the Facial Scrub, Lip Balm and Ointment, which contain beeswax.

Are your products hypoallergenic?

None of our products are 100% hypoallergenic. We do not use common allergens but other ingredients might cause reactions. If your skin reacts to one of our products, contact us to explain the situation and send us a picture. If, following our advice, the reaction persists, we will offer a refund, since we have a 100% satisfaction guarantee policy. This is only valid if the cream was purchased directly on our website. Otherwise, you will have to visit the retailer where you made your purchase.

Are you products safe for kids?

Even though our products are 100% natural, some essential oils are not recommended for kids under 3 years old. The Bath and Massage Body Oil can be used for kids since it does not contain any of these oils.

Are your products safe for pregnant and/or nursing women?

Even though our products are 100% natural, some essential oils are not recommended for pregnant or nursing women. The Bath and Massage Body Oil can be used since it does not contain any of these oils.

Does your shampoo help fight dandruff?

Yes, our Shampoo contains rosemary and peppermint essential oils. These 2 natural ingredients are a natural and effective way to fight dandruff.

Is your packaging biodegradable, recyclable or recycled?

Our packaging is recyclable. Some of the plastics we use are recycled.

Where are your products from?

Our products are handmade here in Québec!

What is the shelf life of your products?

We recommend that you keep your CHANV products in a cool and dry place. If the temperature in your house is too warm, you can even keep them in the refrigerator!

Since there is a good chance that your bathroom is often hot and humid, avoid storing your products there. Their shelf life would be shortened (this is true for all your other beauty products as well).

In ideal conditions, the shelf life of our products is about a year (or more).

Administrative

I would like to send a request for a collaboration or partnership, how should I proceed?

Please send your request by email to David, our Chief Marketing Officer, at david@lafeuilleverte.ca

Usage

Should I apply the Hair Serum on dry or wet hair? Washed or not?

The Hair Serum is easier to apply on wet air, washed or not.

When I apply the sensitive skin cream, it causes redness.

The cream contains. These acids are derived from fruits or milk as well as grapefruit. Although these are excellent for your skin, some skins might react to these acids. Redness can occur as well as a tingling sensation. If there is no redness, you can continue using this product but use a smaller amount. After a while your skin will get used to the product and you can go back to applying the recommended amount. If the problem continues, you might be having an allergic reaction to the product.The Sensitive Skin Cream contains natural alpha-hydroxy acids (AHA) and carboxylic acids. These acids are excellent for your skin. For example, AHAs your skin nice and firm. However, these acids can cause allergic reactions for some people, such as redness or a tingling sensation. If you are experiencing that tingling feeling on your skin, you can continue using the cream, but use a smaller quantity until your skin progressively tolerates the product. After a while, you should be able to use the recommended dose. If redness occurs or if these reactions persist, you might be allergic to the product. In this case, we invite you to contact us and we will offer a refund or credit if the cream was purchased directly on our website. Otherwise, you will have to visit your retailer.

Can I use the Intensive Care Oil or Ointment on animals?

We often use it for our dog’s cracked paw pads! As far as using the oil, it does miracles on cats and dogs with dermatitis or dandruff. These products are therefore excellent for your four-legged friends!

Shipping

What are the shipping delays?

Because we only sell fresh products, we have to make them before shipping them through Canada Post. It takes us 1–4 days to prepare your CHANV order and 2–3 days for shipping. Depending on your location, it could take a little longer. As soon as Canada Post picks up your parcel, you will get a tracking number by email.
We offer free shipping on orders over $35 (before TX). Otherwise, there is a $7.99 flat rate.

There is a problem with your order?

First of all, take a picture of your invoice number. Then, send it to us by email. We will be happy to help! As simple as that!

Can you send samples?

Unfortunately, we do not have samples, but some retailers do have demos so you can try out products. This way, we protect the environment.

Hemp

What is the main difference between cannabis and hemp?

Both belong to the same family of plants, but they have significant differences when it comes to their appearance and chemical makeup. Hemp plants are in the cannabis family but they contain less than 0.3% of THC, which is the molecule responsible for causing psychoactive effects. Therefore hemp has no psychoactive effects.

I would like to know more about the benefits of hemp.

To learn more about the benefits of hemp for your skin, check out this section of our website.

Where does your hemp oil come from?

Hemp oil used in CHANV skin care products comes from plants and seeds grown and processed by experts in the Quebec region of Mauricie. They operate the only cold-pressed oil press in Quebec. We use hemp seeds associated with a traditional technique of growing and harvesting. Its rotational culture without inputs (pesticides, herbicides, fertilizers) ensures you the highest standards of quality and nutritional value.

CBD & THC

I am looking for products with CBD / I am looking for products with THC.

Currently, cosmetics made with cannabinoids are not permitted by law in Canada. When the law changes, we will look into this issue.